Our Courses
Innovate Products & Services (Asynchronous and Synchronous)
Innovation is a term that is heard everywhere in the modern business world and workplace and we all know that it’s the key for businesses to maintain their competitive edge and continued success. But what actually is innovation?
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Customer Service Analysis (Classroom and Asynchronous)
Customer expectations are rising rapidly just as mobile phones are evolving from a basic communication device to a gadget that provides a myriad of information, entertainment and lifestyle function. As technology equip customers with greater and quicker ways to interact with your company, it is imperative that a smooth and efficient end-to-end customer experience is in place.
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Service Leadership (Classroom and Asynchronous E-learning)
Ever wondered how you can better lead your service teams? You will first need to declare service as a top priority. Then, walk the talk. As leaders in the service chain, this is indeed integral, whether you’re trying to sell a product, service or idea. Leaders can’t just tell people to serve. Leaders need to show their teams how to serve. Leaders need to teach their teams why that is so important. In an organisation, the service vision comes alive when leaders live and breathe it too.
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Managing Partnerships (Classroom and Asynchronous E-learning)
Service partnerships are crucial to the growth of businesses. Whatever your organisation is trying to sell a product, service or idea, it is important to have really strong service partners to better respond to changes in customer needs, desire and expectations.
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Managing Diversity (Classroom and Asynchronous)
Today, it is a given that our colleagues are from all walks of life, with varying backgrounds, nationalities, ethnicity, competencies and skill sets. Here, everyone is so diverse from one another that you are always surrounded with various forms of diversity. Whether you are a local or you are coming from another part of the world; whether you speak Spanish or you eat Sushi as your staple food; whether you like to be punctual or you need loud music when working on an urgent timeline, it all represents diversity at different levels and forms. You see diversity when you are dealing with colleagues, vendors, the public, customers or any team or in short with - Any human. Being blind to this is, in essence, a significant pitfall when promoting a service
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Manage the Service Brand (Classroom and Asynchronous E-learning)
Across the globe, the service sector has become by far the most significant economic sector. As such brand management is becoming increasingly relevant for service providers to generate increased sales through their brand. Wonder how you can leverage on this? Well, you will first need to understand your service brand. Then, drive the components of brand equity to achieve service quality. Be ONE with your service brand.
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Ace Your Team Setup & Performance (Classroom and Asynchronous E-learning)
Henry Ford once said, “If everyone is moving forward together, then success takes care of itself.” In this course, you will learn exactly how to do that by optimizing your manpower talents for maximum results, which is crucial for business survival in this era of rampant and dynamic changes.
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Ramp Up Your Service Recovery (Classroom and Asynchronous E-learning)
Even with our best effort in assembling a great system to deliver quality products and services, things do go wrong and customers do complain. In the real world, we should expect and anticipate some service challenges or failures and customer dissatisfaction.
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Power Up Your Customer Service Operations (Classroom and Asynchronous E-learning)
Just like a person that cannot live without his systems of organs that work together to carry out processes to keep him alive, an entity that operates for commercial, industrial, or professional reasons cannot create value for its customers and shareholders without an operations plan in place. The operations plan is never customer-facing, but it details the purpose of the entity, and how its people may move forward together to reach common goals.
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